My name is Monika and I am the Cluster Yield Manager for the three properties in Vienna. I do all the pricing forecasting and monitoring the availability for the three hotels we have. Everything that has to do with money coming in, that’s us.

The best attribute of being an Elevator is the enormous support you have. You are given a mentor, this is an objective person who can just support you. You have a dedicated person from head office who calls you on a regular basis asking how you're getting on, are people treating you well, are you getting what you need to get out of the programme.

In my case I’ve done six countries with this company now so it’s a lot of fun. You get to see a lot of things. Hilton are extremely good at training programmes. You get to experience so many different situations and circumstances because you're going through so many different departments. The hotel is like a puzzle. Every piece needs to fit together and the broader understanding you have the better you do your own job.

You do get to know the ins and outs of a hotel very quickly but also you get to run across a lot of challenges and you get to see a lot of different things but it’s really different for every person I would say. It really – it’s up to you how much you get out of it. During your eighteen months as an Elevator you get to meet and have access to so many senior people and you're running across a vice president who says "oh hi Monica how are you?" - this is fantastic because it will eventually help you later on.

The Hilton is very proactive at giving Elevators enormous amount of responsibility very early on. It’s the constant way of being able to be given new jobs and challenges without going looking for them, so that I think has a lot to do with the elevator programme setting the scene.