Diversity Charter

People

We acknowledge and respect our colleagues’ uniqueness and their individuality, allowing us to create and promote an inclusive working environment that reflects the diverse society that we are a part of.

We recruit and develop our colleagues on merit and achievement. We aim to recognise and reward outstanding performance and provide equal opportunities regardless of background.

By being open to diversity and changing social trends we aim to take into account the varying values of the communities in which we operate to gain recognition as a fair and enlightened company of choice.

Quality

Our colleagues will have a greater understanding and appreciation of the background of their fellow colleagues, which will improve communication, co-operation and teamwork to ensure the delivery of a superior product.

By encouraging an inclusive working environment that recognises an individual’s uniqueness we will achieve higher levels of colleague retention, which in turn will provide a higher standard of consistency and enhanced service delivery.

Through the training we provide we support and acknowledge diversity in all aspects of our business to encourage our team members to remember that our service and product should be diversified and tailored to individual needs. Thus enabling us to provide and exceed the expected quality associated with Hilton.

Customer

Improving our awareness of the diversity of our customers and possessing a greater understanding of their expectations, preferences and concept of value will improve our ability to provide the tailor made experience they are looking for.

By gaining an improved understanding of our customer and anticipating their diverse and individual needs we will be better equipped to provide outstanding customer service to an increasingly diverse market.

Increased knowledge and awareness of the diversified needs and expectations of our customers also help us to build the relationships needed to succeed and grow in a diverse market place.

Profit

We will improve performance, productivity and profitability by providing an inclusive and diversified working environment, which allows our colleagues to do their absolute personal best work.

We understand that by attracting and retaining a diversified team we will benefit from their individual input, expertise and outlook. A diversified team will enhance creativity and innovation and provide us with a competitive advantage, which will improve overall performance.

By embracing a sustainable diversity philosophy we will aim to set the benchmark for our competitors to follow which will enhance the perceived value and reputation of our company both from a commercial and civic viewpoint.

Colleague Pledge

We will ensure that colleagues are recruited, developed, remunerated and promoted on the basis of their skills and suitability for the work performed.

The Company is committed to making full use of the talents and resources of all its colleagues, and to ensuring that no colleague receives unjustified less favourable treatment on the grounds of their colour, nationality, race, religion/belief, ethnic origin, sex, marital status, disability, part-time status, parental responsibilities, age or sexual orientation.

All colleagues will be made aware of the provisions of this statement and are required to ensure that it is carried out in its entirety.