We acknowledge and respect
uniqueness and their individuality, allowing
us to create and promote an inclusive working
environment that reflects the diverse society
that we are a part of.
We recruit and develop our colleagues on merit
and achievement. We aim to recognise and reward
outstanding performance and provide equal opportunities
regardless of background.
By being open to diversity and changing social
trends we aim to take into account the varying
values of the communities in which we operate
to gain recognition as a fair and enlightened
company of choice.
Our colleagues will have
a greater understanding and appreciation of the
background of their fellow colleagues, which
will improve communication, co-operation and
teamwork to ensure the delivery of a superior
By encouraging an inclusive working environment
that recognises an individual’s uniqueness
we will achieve higher levels of colleague retention,
which in turn will provide a higher standard
of consistency and enhanced service delivery.
Through the training we provide we support and
acknowledge diversity in all aspects of our business
to encourage our team members to remember that
our service and product should be diversified
and tailored to individual needs. Thus enabling
us to provide and exceed the expected quality
associated with Hilton.
Improving our awareness
of the diversity of our customers and possessing
a greater understanding of their expectations,
preferences and concept of value will improve
our ability to provide the tailor made experience
they are looking for.
By gaining an improved understanding of our
customer and anticipating their diverse and individual
needs we will be better equipped to provide outstanding
customer service to an increasingly diverse market.
Increased knowledge and awareness of the diversified
needs and expectations of our customers also
help us to build the relationships needed to
succeed and grow in a diverse market place.
We will improve performance,
productivity and profitability by providing an
inclusive and diversified working environment,
which allows our colleagues to do their absolute
personal best work.
We understand that by attracting and retaining
a diversified team we will benefit from their
individual input, expertise and outlook. A diversified
team will enhance creativity and innovation and
provide us with a competitive advantage, which
will improve overall performance.
By embracing a sustainable diversity philosophy
we will aim to set the benchmark for our competitors
to follow which will enhance the perceived value
and reputation of our company both from a commercial
and civic viewpoint.
We will ensure that colleagues
are recruited, developed, remunerated and promoted
on the basis of their skills and suitability
for the work performed.
The Company is committed to making full use
of the talents and resources of all its colleagues,
and to ensuring that no colleague receives unjustified
less favourable treatment on the grounds of their
colour, nationality, race, religion/belief, ethnic
origin, sex, marital status, disability, part-time
status, parental responsibilities, age or sexual
All colleagues will be made aware of the provisions
of this statement and are required to ensure
that it is carried out in its entirety.